KYC & AML Policy

In practice, KYC at Solid Warranture involves us gathering and authenticating a limited range of essential information about you: your full legal name, your birth date, your country where you reside, your communication method and the payment source you plan to utilize. We validate the information you entered in the registration form against the information displayed in the files you submit.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Authenticate your email location and, if required, your cellular number. This validates that these channels of communication are under your authority.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   The approval division examines your submission, carries out necessary criminal and regulatory checks, and either greenlight the profile or seek revisions.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

Should a determination be ambiguous, reach out to customer service for an explanation. If applicable under regulations, we shall explain.

Turnaround duration depends on submission quantity, the standard of file submissions and whether heightened examination protocols are triggered. The expected review duration applicable to your profile, in addition to the present progress of every file, is accessible in your profile dashboard - rely on that displayed timeline rather than any other stated timeline.

• Legible, comprehensive, unaltered uploads receive the quickest turnaround.
• Submissions made beyond regular business times are set aside until the subsequent business day.
• Heightened examination, when applicable, lengthens processing and is communicated directly to you.

• Supply truthful, recent and thorough information, and maintain its accuracy.
• Use only your own funds and your own payment instruments - never someone else's.
• Keep one account only, and keep your credentials private.
• Answer to information demands by the designated deadline in the communication.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

In situations where AML requirements and a customer request are at odds, AML requirements supersede. This may result in a postponed transaction, a demand for supporting documentation, or an account limitation until the issue is settled.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A current document, typically produced in recent months, displaying your identity and your home address as recorded in your account. Frequent samples include a utilities bill, a financial institution or credit card statement, a regional or administrative tax letter, or a notice from a governmental body. Postal delivery boxes and addresses in another person's name are prohibited.

3. Proof of payment method

Proof that the payment source is yours. For a credit or debit card, this typically means a picture of the card displaying your identity, the initial six and terminal four numbers and the expiration date, with all other numbers and the CVV obscured.

For a bank transfer, this means a record or notification under your identity showing the account reference. For a digital payment service, a capture of the service profile page showing your identity and the account reference.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification anchors an account to a single confirmed individual. It substantially increases protection against illegal account access, and it guarantees that funds can solely be returned to a payment source verified as yours.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A suspension of a single transfer during assessment.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

Licenses & regulatory information